Confidently Welcoming
Guests, Owners and Staff
to Edgewater Inn

Updated 10/1/20

As we welcome guests, owners and staff back to Charlevoix’s Edgewater Inn, we are committed to providing a safe environment that aligns with expert guidelines and protocols, aimed at defeating COVID-19.

The Edgewater Inn takes standards for hygiene and cleanliness seriously. We have traditionally used cleaning products and protocols that are effective against a broad spectrum of viruses, including COVID-19. Our goal: minimize risk and enhance safety for our guests, owners and staff.

Preparedness Protocols for PUBLIC SPACES

  • To help alleviate the risk of COVID-19 through person-to-person contact, Edgewater Inn has posted signage reminding guests, owners and staff to maintain six feet of social distancing and to follow proper hand washing protocols.
  • Edgewater Inn has installed hand sanitizing stations throughout the hotel.
  • Cleaning in public spaces will be done with increased frequency, with an emphasis on high-touch surfaces including front desk check-in counters, elevators and elevator buttons, door handles, public bathrooms, vending and ice machines, stair handrails, and seating areas.
  • Room key cards will be disinfected daily.
  • Employees will be required to wear a mask in public spaces. For everyone’s safety, we ask that all visitors wear a mask while in public spaces within the hotel.
  • Employees are required to fill out daily health screening questionnaires.
  • Edgewater Inn will continue mandatory training on COVID-19 awareness, including training staff on proper health etiquette, social distancing and personal hygiene.
  • Alcohol-based hand sanitizers are available at every employee work station.

Preparedness Closures for COMMON PUBLIC SPACES

  • Due to COVID-19 safety regulations, common public spaces will be closed for the autumn and winter seasons, with reopening tentatively planned for spring 2021.
  • Temporarily closed common public spaces include the indoor/outdoor swimming pool, sauna, hot tub and fitness room.

Preparedness Protocols for GUEST ROOMS

  • Edgewater Inn has enhanced its detailed cleaning practices requiring surfaces to be thoroughly cleaned and disinfected with products effective against broad spectrum viruses including COVID-19.
  • All television remote control units have been covered with a washable sleeve, to be replaced as necessary.
  • While stay-over room cleanings will be suspended at this time, cleanings between guest stays will include enhanced cleaning protocols with extra caution taken for high-touch points like television controls, door handles, light switches, chairs, faucets, lamps, and flat surfaces.

For more information about the Edgewater Inn preparedness and response efforts, call 800-748-0424.

TOGETHER, we will keep Charlevoix BEAUTIFUL and HEALTHY.